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Overview
Refunds and Returns Policy
Effective Date: December 29, 2023
Thank you for shopping at gifthercashmere.com, operated by Kusani Ltd. We strive to provide you with the finest cashmere feel shawls and scarves, and we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we are here to help.
1. Returns Eligibility:
You may return a product within 15 days of receiving it for a full refund or exchange. To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging.
2. Initiation of Returns:
To initiate a return, please contact our customer support at [email protected] with your order number, details of the item you wish to return, and the reason for the return. Our customer support team will guide you through the process.
3. Return Shipping:
Customers are responsible for the cost of return shipping unless the return is due to a product defect or an error on our part. We recommend using a trackable shipping service to ensure that we receive your returned item.
4. Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within a reasonable timeframe.
5. Exchanges:
If you wish to exchange your product for a different size, color, or style, please contact our customer support, and we will assist you in processing the exchange.
6. Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support within 7 days of receiving your order. We will arrange for a replacement or refund, including any return shipping costs.
7. Contact Information:
If you have any questions or concerns regarding our refunds and returns policy, please contact us at:
Email: [email protected]
Address: P O Box 19150-00501 Nairobi, Kenya
8. Fair Usage:
We aim to process refunds and returns fairly and promptly. However, we reserve the right to refuse returns or charge restocking fees for items that do not meet our eligibility criteria or have been used or damaged.
Thank you for shopping with gifthercashmere.com. We appreciate your understanding and cooperation in ensuring a positive shopping experience for all our customers.